Agility Ops Business Pty Ltd (ABN 47 651 735 535) ("we", "us", "our", or "AOB") is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our corporate website (agilityops.com.au) and the following related websites and products operated by AOB: sprintinsite.com, portfolioinsite.com.au, and fastact.com.au. For product-specific privacy information relating to our Atlassian Marketplace applications (SprintINSite and PortfolioInSite), please refer to the privacy policies published on those product websites.
1. Kinds of Personal Information We Collect and Hold
The types of personal information we may collect depend on how you interact with us. This may include:
- Identity information: your name, job title, and company name.
- Contact information: your email address, phone number, and business address.
- Enquiry information: the subject and content of messages you send us via our contact forms or email.
- Website usage information: your IP address, browser type, device type, pages visited, time spent on pages, and referring URL. This is collected via Google Analytics and cookies.
- Transaction information: billing details and purchase history if you subscribe to one of our products through the Atlassian Marketplace or other channels.
- Training and event information: registration details, attendance records, and feedback if you participate in FACT Training programmes or AOB events.
We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, or biometric data) unless you voluntarily provide it and consent to its collection.
2. How We Collect Personal Information
We collect personal information through the following means:
- Directly from you: when you fill in a contact form on our websites, send us an email, subscribe to a newsletter, register for a training programme, or communicate with us by phone or in person.
- From third parties: from the Atlassian Marketplace when you install or subscribe to one of our apps, or from event platforms when you register for an AOB event.
- Automatically: through cookies, Google Analytics, and similar technologies when you visit our websites. Google Analytics collects anonymised usage data to help us understand how visitors use our sites. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Where it is reasonable and practicable to do so, we collect personal information directly from you. We will not collect personal information by unlawful or unfair means.
3. Purposes for Collection, Use and Disclosure
We collect, hold, use and disclose personal information for the following purposes:
- To respond to your enquiries and provide customer support.
- To deliver, maintain and improve our products and services, including SprintINSite, PortfolioInSite, and FACT Training.
- To process transactions and manage your product subscriptions.
- To send you information about our products, services, and events where you have consented to receiving such communications, or where we are otherwise permitted to do so under the Spam Act 2003 (Cth).
- To analyse website usage and improve the content and performance of our websites.
- To comply with applicable laws, regulations, and legal processes.
- To protect the rights, property, or safety of AOB, our users, and the public.
We will not use or disclose personal information for a purpose other than the purpose for which it was collected (the primary purpose), unless you would reasonably expect us to use or disclose the information for a related secondary purpose and, in the case of sensitive information, that secondary purpose is directly related to the primary purpose.
4. How We Hold and Protect Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:
- Secure hosting infrastructure provided by reputable third-party providers (including Netlify for websites and Atlassian Forge for our Jira applications).
- Access to personal information is restricted to authorised personnel on a need-to-know basis.
- Use of encryption (HTTPS/TLS) for data transmitted between your browser and our websites.
- Regular review of our information handling practices and security measures.
When personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.
5. Disclosure of Personal Information to Overseas Recipients
We may disclose personal information to overseas recipients in the following circumstances:
| Recipient | Country | Purpose |
|---|---|---|
| Atlassian (Forge hosting) | United States | Hosting and operation of our Jira Cloud applications |
| Google (Analytics) | United States | Website analytics and usage tracking |
| Netlify (web hosting) | United States | Hosting of our static websites |
| GitHub (source code) | United States | Code repository and deployment pipelines |
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information. Where this is not practicable, we will seek your consent or rely on other exceptions permitted under APP 8.
6. Cookies and Tracking Technologies
Our websites use cookies and similar technologies to enhance your browsing experience and collect usage data. Specifically:
- Google Analytics cookies: We use Google Analytics to collect anonymised data about website traffic and usage patterns. These cookies do not identify you personally. Google Analytics data is processed in accordance with Google's Privacy Policy.
- Essential cookies: These are necessary for the basic operation of our websites and cannot be disabled.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features on our websites.
7. Access and Correction
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us using the details in Section 10 below. We will respond to your request within 30 days. There is no charge for making a request, though we may charge a reasonable fee for providing access if the request requires substantial effort (for example, compiling information from multiple sources). We will advise you of any applicable fee before proceeding.
In certain limited circumstances, we may refuse access or correction. If we do, we will provide you with written reasons for the refusal and the mechanisms available to you to make a complaint.
8. Complaints
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us.
To make a complaint, please contact our Privacy Officer using the contact details in Section 10. We will acknowledge your complaint within 7 business days and investigate it promptly. We aim to resolve all complaints within 30 days. We will provide you with a written response setting out the outcome of our investigation and any steps we will take to address your concerns.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, wish to make an access or correction request, or want to lodge a complaint, please contact our Privacy Officer:
- Privacy Officer: Gregory Collocott
- Entity: Agility Ops Business Pty Ltd
- Email: greg@agilityops.com.au
- Website: agilityops.com.au
- Location: Sydney, NSW, Australia